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Editor’s Note: This is part of a monthly video series from the National Association of REALTORS® to inform and educate members about important aspects of being a real estate professional. Watch for this series each month in RISMedia’s Daily Real Estate Advisor.

Andy McDonald
Designated Broker/Owner, HomeSmart Advantage Group
Tucson, Arizona
homesmart.com/real-estate-agent/arizona/tucson/49283-andrew-andy-mcdonald/Welcome

Region served: Greater Tucson
Years in real estate: 24
Number of offices: 2
Number of agents: 300

(TNS)—Q: For the last several months, my condo association has accused me of missing two payments from several years ago that they apparently just discovered. I paid my dues with online bill pay and provided the association with proof of payment for those two months. The property manager is still asking for the “missed” payments and refuses to give me a copy of my account ledger. What can I do? — Ira

RE/MAX, LLC announces the first-ever Global RE/MAX Day, to be held on Wed., Oct. 6. This worldwide community service event will activate the RE/MAX network and its nearly 140,000 affiliates in over 110 countries and territories in a coordinated effort to give back to the communities in which they live, work and serve. To participate, RE/MAX affiliates and the approximately 700 RE/MAX Holdings staff members are encouraged to volunteer at a charity of their choice or through a community service project on Global RE/MAX Day.

CENTURY 21 Cityside in Boston’s Back Bay has announced a merger with CENTURY 21 Cahill Associates, formerly of Dorchester, Massachusetts. Both family-owned franchises, with a combined 80 years of real estate experience, saw an opportunity to merge two respected offices into one Back Bay location.